Terms & Conditions


Thank you for choosing Flooring Warehouse. Much in the way we want to make it easy for you to purchase great value flooring products, we also want to make these areas of our website easy to use and without any confusing jargon.

By accessing any areas of FWdirect.uk the user acknowledges the notices, and agrees to the terms and conditions, set out below. Flooring Warehouse (“Flooring Warehouse”, “Company”, “we”, “us”, “our”) owns and operates the flooring warehouse.direct web site. When we receive an internet order you will always get an e-mail from Flooring Warehouse confirming your order placed on our website.

We try our best to process all the orders within a reasonable time frame and according to the delivery options of your choice. If however, goods cannot be mailed within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.

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We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

1. Flooring Warehouse & Customers
All orders for goods (the “Goods”) to be supplied by Flooring Warehouse or any of its subsidiary companies as the case may be (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.

2. Modification of these conditions
These conditions may not be modified or varied unless Flooring Warehouse agrees in writing and Flooring Warehouse will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.

2.1. Flooring Warehouse only accept orders after the goods purchased online have been delivered. The processing of payment and acknowledgement of an online order DO NOT constitute a legally binding contract.

3. Validity of quotations
Quotations from the Company are stated to be open for such time as may be specified in each such quotation and provided it is not withdrawn by the Company in such period it remains capable of acceptance. No binding contract will be created by the acceptance by the Buyer of the Company’s quotation until notice of such acceptance has been given in a purchase order and has either been signed by the Company’s duly authorised representative or the Company has indicated to the Buyer orally or in writing its acceptance of such order.

4. How these conditions apply
If the Buyer places an order with the Company without requesting a quotation from the Company or before such quotation has been provided, all deliveries carried out in satisfaction of such order will be subject to these conditions.

5. New accounts
Buyers are requested to make purchases via our website.

6. Settlement terms
Unless otherwise agreed by the Company in writing, accounts are payable in full prior to delivery of the Goods taking place. If the Buyer has exceeded any agreed credit terms, the Company may demand immediate payment of all amounts outstanding from the Buyer to the Company on any account. The Company reserves the right to withdraw credit at any time and demand immediate payment of all monies outstanding.

7. Interest claimed for late payment
The Company, at its discretion, shall be entitled to exercise it’s statutory right to claim interest under the Late Payment of Commercial Debts Regulations 2002, as modified or re-enacted from time to time. The Company may exercise this right, in addition to any other rights it may have in respect of Goods or non-payment.

8. Payment in instalments
Where the contract is to be or may be fulfilled in separate instalments, deliveries or parts, payment for each such instalment delivery or part will be made as if the same constituted a separate contract. Failure by the Buyer to pay for an instalment in accordance with this clause will entitle the Company without prejudice to it’s other rights and remedies to suspend further deliveries of Goods under any other contract to the Buyer, pending payment by the Buyer.

9. Debt recovery
The Buyer will indemnify the Company against all cost, losses and liability including but not limited to all legal expenses and disbursements incurred by the Company in recovering any amount which is overdue from the Buyer to the Company pursuant of the Agreement or otherwise.

10. Prices
Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted and the VAT must be paid at sale, prior to delivery arrangements being made.

11. Our right to adjust rates & prices
In the event of termination, variation or suspension of a contract on the Buyer’s instruction or by lack of instruction, the contract price will be adjusted to reflect the additional costs incurred by the Company. Where a price per unit has been quoted and the Buyers requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.

12. Credit
Any contract will be subject to the Company being satisfied as to the Buyer’s credit worthiness and without prejudice to the generality of the foregoing the Company may in its absolute discretion, having informed the Buyer that the Goods are ready for delivery, refrain from delivering the Goods until such time as the Buyer tenders the purchase money to the Company in a form satisfactory to the Company.

13. Delivery
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

Fast Delivery
We aim to deliver or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries.

Currently *all orders with a value over £299.00 inc. VAT qualify for free delivery. *Please note that there are small parts of the UK that we do not cover on our internal courier network (see below). In instances where orders are received with a delivery address that we do not cover on our internal transport, we will always inform you of the additional cost for delivering before processing your received order. You will be given the option of whether to pay the additional cost for the delivery or receive a full refund.

The following postcodes are only eligible for a 2-3-day service: AB, IV, PH, HS, ZE, KW, JE, GY, IM.

Extended Postcode Delivery Charges

HS, ZE: £210.99
JE, GY: £159.99
KW15 – KW17: £159.99
TR21, TR22, TR23, IM: £185.99
IV41-49, 51, 55 & 56, KA27-28, PA41+: £159.99
PA20-38: £99.99
IV1, 2 & 3, AB10-30, 32, & 39, AB31, 33-48 & 40+ – IV (ex above IV), KW1-14, PH15+: £79.99
PO30-41: £79.99

Please be aware that customers living outside of Mainland UK or in some territories of Scotland may not be eligible for next day delivery or AM service. Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.

PLEASE NOTE: Above charges are exclusive of VAT and are in addition to any delivery charges applied at the time of placing your order.

We will always communicate this to you before despatching your order. The standard delivery charge that applies for all orders under £299 inc vat is £24.99 (+vat).

*Excluding carpets by Abingdon. UK delivery for carpets by these manufacturers is £49.00+ VAT.

Delivery Options

For other delivery options please e-mail (info@fwdirecttesting-uk.stackstaging.com) or call (0333 3660119). Our customer service team can advise you on alternative shipping arrangements and their charges.

Delivery Process

To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse. You may also get SMS updates if you have selected that option at checkout.

How your order is delivered

Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead and arrange a second pair of hands to help if you’re receiving lots of boxes, especially if your order is for a room not on the ground floor.  Please note: This applies to flats, tower blocks, high rises etc.

Missing Items

If for any reason your order didn’t arrived within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven’t received.

Failed Deliveries

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

Northern Ireland

Unfortunately we are unable to deliver to locations in Northern Ireland.

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

| Condition of Goods

Faulty Goods

If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail (info@fwdirecttesting-uk.stackstaging.com) or phone (0333 3660119).

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.

Missing or Damaged Goods

If you find that any items in your order from Flooring Warehouse have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.

Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

Your responsibility

You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.

Flooring Warehouse cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.

You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

14.Our returns and Cancellation Policy
Here at Flooring Warehouse we pride ourselves in supplying top quality goods at great value. However, sometimes projects don’t go to plan or we change our minds. Here’s our jargon-free terms for Returns and Cancellations.

| Your right to cancellation or return of your purchase

We will be happy to issue a refund on receipt of goods in an unopened, unused and undamaged condition. See Below:

Change of Mind (within 14 days)

If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods back to Flooring Warehouse at your expense, with no restocking free.

Change of Mind (after 14 days)

After 14 days we can still refund or exchange your goods, but you will be charged a 15% restocking fee (restrictions apply). We are unable to accept returns outside of 30 days from the date the goods were received by the customer.

Faulty Goods

If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you.

How to return your purchase
1. Please contact us via Email (info@fwdirecttesting-uk.stackstaging.com) or Phone 0333 36600119 to start the returns process
2. Our customer service team will supply you with a returns number.
3. You must send the goods back to the Flooring Warehouse returns address as stipulated by Flooring Warehouse in your returns e-mail.
4. Once the goods have been received, we will start the process of refunding you using the details provided at purchase.

Your responsibilities when returning your order
• You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected).
• Costs for damaged goods will be taken from the total amount refunded.
• Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 30 days of purchase.

Products that cannot be returned
• Unfortunately we cannot accept returns for products which are bespoke, made to your specifications or cut from a roll unless they’re faulty.
• We cannot except returns for the following items: Accessories, Glue, Liquids, Screeds, Tools, Tubs, Bags and LVT Design/Feature/Inlay Strips.

When we have the right to decline your return request

In some circumstances we may refuse your return, with the following reasons.
• Goods and Services worth £42.00 or less.

Failed Deliveries

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

15. Passing of Title/Risk
Risk of damage to or loss of the Goods will pass to the Buyer upon delivery.

16. Ownership of the Goods
Ownership of the Goods will not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of the Goods and all other sums which are or which become due to the Company from the Buyer on any account.

17. Descriptive matter, Specifications & Illustrations
All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.

18. Limitations of Liability
Nothing in these terms and conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence or fraudulent misrepresentation, or the conditions as to title implied by section 12 of the Sale of Goods Act 1979 as amended from time to time.

19. Our Total liability
The Company’s total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise, arising in connection with the performance of this contract will be limited to the price agreed for the Goods.

20. Legal Construction
Unless otherwise agreed by the Company in writing, these conditions will in all respects be construed and operate as an English contract, in conformity with English Law, and the parties submit to the exclusive jurisdiction of the English courts.

21. Force Majeure
The Company will not be liable to the Buyer in any matter or be deemed to be in breach of this contract because of any delay in performing or any failure to perform any of the Company’s obligations under this contract if the delay or failure was due to any cause beyond the Company’s reasonable control.

22. Clearance items & Special offers
Goods bought from promotional offers that are offered as clearance or end of line will be refundable at the sale price only. If the item is no longer stocked by the Company there will be no material replacement. Credit can be issued against a replacement product.

Flooring Warehouse will have no liability (other than imposed by the unfair contract terms act 1977), for any direct injury, loss or damage whatsoever, if the cause thereof lies beyond the reasonable control of the Company. Your statutory rights are not affected by the above exclusions.

23. Buy Now, Search Later Price Guarantee
If you find your Flooring Warehouse basket total cheaper elsewhere (from a genuine, recognised flooring competitor in the United Kingdom) within seven days of your purchase from Flooring Warehouse we will guarantee to refund the difference to you.

What you’ll need to make a claim:

  1. The competitor’s name and store location/website address.
  2. Competitor quoted products must be able to be purchased online using an accepted payment method such as debit/credit card or PayPal.
  3. The final basket total as a written quotation on company branded letterhead/e-mail (a website screenshot is not sufficient evidence) from the Flooring Warehouse competitor detailing the relevant information and matching exactly the products contained in your Flooring Warehouse basket/purchase. (To qualify your submission to Flooring Warehouse must be within 7 days of your Flooring Warehouse invoice date).

Please note: Failure to supply any of this information will result in a claim being delayed or denied.

Business Address
Flooring Warehouse Direct Ltd, 74 Ham Road, Worthing, West Sussex BN11 2QY

Contacting Flooring Warehouse
You can contact Flooring Warehouse via e-mail: info@fwdirecttesting-uk.stackstaging.com or phone: 0333 3660119